Travel Management
Published
10/25/24

Opodo invoice: easy way to retrieve it

Grégory Meslin
Responsable Marketing & Communication

Opodo invoices, including e-invoices, are essential documents to justify your travel expenses. They can be easily retrieved by following the procedures set up by the travel agency. We explain how to retrieve them easily and request a refund if necessary.

How do I get an Opodo invoice after a trip?

To obtain an Opodo invoice after a business trip, it's essential to follow a few simple steps. First, log in to your Opodo account using your login and password. Once logged in, access the "My bookings" section, where you'll find a list of all your past and future trips.

Select the trip, hotel, flight or ticket for which you would like to receive an invoice or order. Then look for the "Invoice" or "Receipt" option in the booking details. If this option is available, you will be able to download the invoice directly from this section.

If you are unable to find the download option, we recommend that you contact Opodo Customer Service for assistance. You can reach them by phone or via their online contact form. Be sure to provide all relevant information, such as booking number and flight details, to facilitate the processing of your request.

Finally, it's a good idea to check your inbox and junk folder regularly, as the invoice may have been sent by e-mail or accessed via a scanning application. By following these steps, recovering an Opodo invoice becomes a quick and easy process.

How long does it take to receive an Opodo invoice?

The time taken to receive an Opodo invoice may vary depending on a number of factors. In general, an invoice is available shortly after your booking has been confirmed. However, it is important to note that some delays may apply.

If you download the invoice directly from your Opodo account, it should be available immediately after flight confirmation. To do this, log in to your account, access the "My bookings" section and select the flight concerned. The invoice should be available for download in the booking details.

If you need to contact customer service to obtain your invoice, even for airlines such as Czech Airlines, times can be slightly longer. On average, it takes between 24 and 72 hours to receive a reply and obtain the invoice by e-mail. Be sure to provide all the necessary information, such as booking number and flight details, to facilitate the processing of your request.

What documents do I need to request an Opodo invoice?

To request an Opodo invoice, it is essential to have certain documents and specific information. Here's what you need to make your request easier:

  1. Reservation number: This unique number, assigned when your flight is confirmed, is essential for identifying your reservation.
  2. Flight details: Include information such as flight date, departure and arrival destinations, such as Prague in the Czech Republic with Czech Airlines, passenger names and the party involved.
  3. E-mail address used for booking: Be sure to use the e-mail address with which you made the booking, as it is often required to verify your identity.
  4. Personal information: Prepare your personal information, such as your full name and contact details, to confirm your identity.
  5. Proof of payment: Have proof of payment on hand, such as a bank statement or credit card receipt, to prove that the reservation has been paid for.

How can I contact Opodo customer service about an invoice?

There are several ways to contact Opodo customer service to request an invoice. Here are the steps to follow for each method:

  1. By phonesome text
    1. You can find the Opodo customer service telephone number on their official website.
    2. Prepare the necessary information, such as your reservation number, flight details and personal contact details.
    3. Call customer service and clearly explain your invoice request to customer service. Provide all the necessary information, such as the name of the company, like Czech Airlines, to process your request.
  2. Use the online contact form (include link)
    1. Go to the Opodo website and access the "Contact" or"Help"section
    2. Fill in the online contact form with your booking number, flight details, e-mail address and any other relevant information.
      2.Describe your invoice request concisely and accurately.
    3. Send the form and wait for a reply from Customer Service, who should contact you by e-mail within 24 to 72 hours.
  1. By e-mail
    1. If Opodo offers a dedicated customer service e-mail address, send an e-mail containing all the necessary information: booking number, flight details and proof of payment.
    2. Explain your invoice request clearly and wait for a reply.

What should I do if I don't receive my Opodo invoice by email?

If you do not receive your Opodo invoice by e-mail, there are several steps you can take to resolve the problem:

Check spam folderssome text

Occasionally, important e-mails are directed to the junk or spam folder. Be sure to check these folders in your inbox.

Search your inbox

Use the search function in your inbox by entering keywords such as "Opodo", "invoice" or your booking number to locate the e-mail.

  1. Check your Opodo account
    1. Log in to your Opodo account and access the "My bookings" section.
    2. Select the flight and look for the "Invoice" or "Receipt" option in the booking details. You may be able to download the invoice directly from this section.
  2. Contact Opodo customer service
    1. If you still cannot find the invoice, please contact Opodo customer service.
    2. Prepare the necessary information, such as your booking number, flight details and personal contact details.
    3. Explain that you have only received part of the invoice for the tickets by e-mail and ask for it to be sent back to you.
  3. Use the online contact form
    1. Go to the Opodo website and access the "Contact" or "Help" section.
    2. Fill in the online contact form, indicating your booking number, flight details and an explanation of your situation.
    3. Submit the form and wait for a reply from Customer Service.
  4. Check your e-mail settings
    1. Make sure your inbox is not full and that you can receive new e-mails.
    2. Also check that your e-mail settings do not block messages from the Opodo address.

Also find out how to retrieve your invoices for other services

How to retrieve an Easy Jet invoice

How to retrieve an Emirates invoice

How to retrieve an Expedia invoice

How to retrieve a Lufthansa invoice

How to retrieve an OUIGO invoice

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